Because of the custom nature of our products, all orders are final sale and cannot be returned.
Your custom order will ship within 30 days from the date your order is placed.
If you can't wait to receive your custom item or need it in time for a special event, please select rush service at checkout. By selecting this service, your purchase will be expedited to ship within 15 days of purchase. Don't forget to indicate "date needed by" when prompted on customization page.
Prices do not include shipping.
Our design team is dedicated to creating custom designs for you or someone special to you. Give us a shout at firstname.lastname@example.org and we will help bring your idea to life. Design fee may apply depending on the scope of your request
There is a 24 hour window for changes or cancellations. If you have any questions or concerns before finalizing your creation, don't hesitate to ask away!
All products are handmade and subject to slight variations. Any inconsistencies in the wood or texture are natural characteristics of the unique piece and should not be considered defects. While we do not accept returns on any custom orders, we want you to love your item. If you are unhappy with your piece, please reach out to customer service. We want to hear from you!
Your custom item should be wiped clean with a damp cloth and wiped dry. Do not use any chemicals on your custom item.